今天又收到卡斯特原廠寄來的召回通知

大魚

上次是120HV
這次是全面性的，Castle ICE HV 60, ICE HV 80, ICE HV 120, ICE HV 160,  Mamba XL and HYDRA ICE HV
可見產品真的有瑕疵吧，不過原廠已經寄兩次通知了
亞拓是否也應該說明一下，讓大家安心，且目前新機都是COMBO版，也有卡斯特電變在裡面，讓資訊透明一點也會減少大家的疑慮，這是我的小小建議，畢竟我手上也有兩顆

kyo49913

手上一顆卡斯特80a...原廠寄來通知召回.....
等待亞拓發新消息吧...

NINJA

我也有一顆 120HV 在 600ESP 以 12S 服役中，希望快收到亞拓的正式的處理方式，該換的還是要換，因為大電直失事不是鬧著玩的.....

kiki

原帖由 大魚 於 2011-8-21 16:22 發表
上次是120HV
這次是全面性的，Castle ICE HV 60, ICE HV 80, ICE HV 120, ICE HV 160,  Mamba XL and HYDRA ICE HV
可見產品真的有瑕疵吧，不過原廠已經寄兩次通知了
亞拓是否也應該說明一下，讓大家安心，且目前 ...

能不能看一下卡斯特給你的召回全文

大魚

原帖由 kiki 於 2011-8-21 23:06 發表

能不能看一下卡斯特給你的召回全文

http://www.magnetmail.net/actions/email_web_version.cfm?recipient_id=616987922&message_id=1509017&user_id=CASTLE&group_id=329137&jobid=6996728

kiki

這是卡斯特公開的公告,不是他們主動發mail給你的吧!
這篇公告看起來像是美國企業當產品發生瑕疵,為應付美國產品安全局與企業自身責任風險的降低及自我保護,常用的產品召修律師建議文
這個文看不出對他們家的產品瑕疵有什麼明確作為,只不過要大家必須不嫌麻煩的,自己寄去給他們看看修一修,要不然萬一發生問題不能怪他們, 我看來

[ 本帖最後由 kiki 於 2011-8-22 01:23 編輯 ]

jkyang

原帖由 kiki 於 2011-8-21 23:06 發表 能不能看一下卡斯特給你的召回全文

我也收到了, 請kiki大大過目:

ICE HV, Mamba XL & Hydra Ice HV Warning & Recall advisory 2011-03 Aug 20, 2011 The performance of a component used in the Castle ICE HV 60, ICE HV 80, ICE HV 120, ICE HV 160,  Mamba XL and HYDRA ICE HV controllers has changed from the original specifications for that part. This tolerance change may lead to failure of the affected controllers. For your safety, we request that all customers cease operation of these controllers immediately.  Send all of these controllers back to Castle for modifications required to improve the safety and reliability of these products. This recall includes all controllers labeled as V3. There are no charges associated with this modification. The only controllers that are properly modified and are approved for operation will be labeled clearly as ICE HV (Amp Rating) 2, Mamba XL 2 & HYDRA ICE HV 2. We understand that you may not wish to return your controller. Those that have served you well are likely to continue doing so; however, controllers that you may have recently purchased should be assumed to be assembled with the problem components. If you insist on using these controllers, please be advised that the risks of continued usagebegin with severe burns to you and/or others, as well as property damage to your RC vehicle or surroundings. Please wear fire-proof gloves when connecting any HV controllers that use 8 or 10 gauge wire to their power source.

jkyang

下文(受字數限制)
REPLACEMENT PROCEDURE
Click this link and follow the directions of advisory 2011 - 03 to process your return if you have any of the following controllers.

Phoenix ICE HV 60



Phoenix ICE HV 160 & ICE HV 160 LITE



Phoenix ICE HV 80



Mamba XL



Phoenix ICE HV 120



Hydra ICE HV




North American and all non-European customers:

Please return controllers to Castle in Kansas via a traceable delivery service:

CASTLE CREATIONS, INC
120HV SERVICE / Service Department
540 N.ROGERS RD.
OLATHE, KS 66062       


European customers:
Please return controllers via a traceable delivery service to our new European repair center:
CASTLE CREATIONS EUROPE BVBA
120HV SERVICE
GEELSEWEG 80
2250 OLEN
BELGIUM

Note: The Olen office cannot support technical support or warranty calls at this time. Direct all questions to Castle using the normal tech support or warranty service addresses.

Hobby dealers and commercial customers worldwide:
Please contact Lori at Castle in Kansas to make arrangements for return of your stock.



Please be sure to include a copy of the return confirmation generated by the web site in your package.

We sincerely appreciate your patience in this matter.   As hobbyists ourselves, we understand your disappointment at not being able to use your controller during this period.  



Thank you,

Team Castle






FAQs

1. It may not be possible to economically repair some controllers.  Those controllers will be replaced by refurbished controllers that were made from unsold controllers that have been recalled from the sales channels.  

2. We will replace the control board in as many returned units as possible.  We will make sure that you receive your exact controller.  This will likely cause the process to take a bit longer, but it will ensure that you are comfortable with the prior use of the controller that you receive from us.

3. As we cannot state in advance the criteria for reparability vs. replacement, please remove all connectors from your controllers before sending them in to us.

4. Due to the manner in which most of the ICE HV controllers and their heat sinks are assembled, we do not recommend that users ask to install the replacement board themselves.  

5. We cannot give you an exact estimate of the time required to return your controllers.  We will keep you updated as to the status of our repairs via email. We understand that you may be frustrated by this experience, and we will be happy to talk with you individually, but our Tech Support staff do not have any more information to offer you beyond the statements made in this announcement.  





Click here to unsubscribe

Castle Creations Inc. 540 N. Rogers Rd Olathe, KS 66062 (913) 390-6939

大魚

原帖由 kiki 於 2011-8-22 00:55 發表
這是卡斯特公開的公告,不是他們主動發mail給你的吧!
這篇公告看起來像是美國企業當產品發生瑕疵,為應付美國產品安全局與企業自身責任風險的降低及自我保護,常用的產品召修律師建議文
這個文看不出對他們家的產品瑕 ...

我不會把MAIL貼圖，就從信件中所連結的網址貼出，因為收信人是我，寄信者是卡斯特，所以應該算是他們主動發給我的信吧
KIKI大哥，你沒有收到信嗎，要不要寫信去卡斯特官網關切一下，免的權益受損

kiki

我跟亞拓買的,卡斯特如何知道我的mail主動通知
要我主動連繫卡斯特再寄去給他們檢查,這是什麼消費權益,說真的,我的現在用起來好好的,如果沒事找事做寄過去再等一二個月,說不定本來沒事換回來的確著火,那真的是欲哭無淚,國外好像有類似情況發生
我覺得還是等亞拓有什麼好對策出來,等通知再處理,省事更有保障吧!

大魚

原帖由 kiki 於 2011-8-22 13:42 發表
我跟亞拓買的,卡斯特如何知道我的mail主動通知
要我主動連繫卡斯特再寄去給他們檢查,這是什麼消費權益,說真的,我的現在用起來好好的,如果沒事找事做寄過去再等一二個月,說不定本來沒事換回來的確著火,那真的 ...

我也是跟亞拓買的，但要下載設定程式的時候必須要填寫一些資料註冊，卡斯特就會知道你購買哪種規格及你的MAIL，的確寄回原廠處理是件麻煩的事，也如同你講的，這是一封規避責任的律師建議信函，他都這樣說了我，如果我們還繼續用就是自己的問題了(我不懂法律，但擴大解釋我會這樣解釋)
當然我希望亞拓能統一幫忙處理，之前好像有公告過，但我找不到在哪裡了；且好像是針對特定規格的召回，不過這次是全面性的，原廠都通知到消費者了，亞拓反應似乎也應該要更明快一點，算起來亞拓應該是卡斯特的超級大客戶，資訊應該比我們更快速和透明才對

dinny5526

我也有收到, 手上也有 2 顆, 80HV x1  160HVx1 ..... 不知道什麼時候有消息....

遨遊人間

亞拓到底要怎樣處理哩?
2天了，也都沒看到有人出來解釋一下

[ 本帖最後由 遨遊人間 於 2011-8-23 16:43 編輯 ]

Jack_the_RIPPER

原帖由 遨遊人間 於 2011-8-23 16:40 發表
亞拓到底要怎樣處理哩?
2天了，也都沒看到有人出來解釋一下

估計正和 Castle 掰扯呢， 選 Castle 做套機電調，  亞拓真是倒了8輩子霉了；
這種「燃燒率」極高的東東，  鬼子也敢往外出，   亞拓也敢用，   不服有罪啊。

一開始 s 扛，說什麼 3% 的故障率，我們這裡的燃燒率居然是 100%。  

BB01

亞拓andy已經作出回復了喔！
內容如下：

http://forum.align.com.tw/forum.php?mod=viewthread&tid=40402&extra=page%3D1
非常的抱歉的通知!
關於卡斯特ICE HV 120異常燒燬問題，亞拓於8月中已經收到卡斯特公司寄來專為提供給消費者更新用的相當數量的改善版本ICE HV 120(V3版)，但經過亞拓廠內測試結果，修正版本ICE HV 120並未完全改善做到百分之百的穩定性,仍然可能有發生個案燒燬的疑慮，公司已將測試結果即時向卡斯特公司反應,V3版的修改方案無法解決電變個案燒燬的問題，並告知卡斯特此修正版如果冒然更換給消費者可能仍然存在問題,最後亞拓建議原廠暫緩此改善對策為飛友更新或維修代替,於是卡斯特公司近日再送樣全新設計新版的電變於公司積極進行測試中,目前還未有具體妥善解決對策,但亞拓公司將會以負責並為消費者爭取最大的權益的立場,會持續極力督促卡斯特公司在最短時間內找出矯正方案，以確保新版的電變能正常運作，因此電子變速器更換時程，將會在往後延遲一點時間!
造成各位玩家朋友們的困擾，亞拓深感抱歉！

再此提醒消費者，如果您手上的HV 120已正常工作一段時間，即沒有送回更換的必要性，更換後並不會對性能上有任何提升，建議您不需即時更換，當然若您還是有疑慮的話，還是可以寄回。



我想大家還是耐心點等候卡斯特找出解決辦法，然後趕快做出更新版店便來讓大家替換吧！