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標題: 2011-08-20日收到 castle 公司的郵件 [打印本頁]

作者: Jack_the_RIPPER 時間: 2011-8-21 11:31
標題: 2011-08-20日收到 castle 公司的郵件
2011-08-20日收到 castle 公司的郵件，大致意思是所有 hv 系列電調建議立即停止使用，更換某個倒霉元件。
注意是「所有」，不是荒誕的 3%............

郵件原文不貼了，相信在 castle 官網上註冊過電調消費碼的模友，一樣都有收到！

挑一段很「坦白」的，copy 在下面，大略懂 E 文的都可看懂吧？呵呵。

For your safety, we request that all customers cease operation of these controllers immediately.

If you insist on using these controllers, please be advised that the risks of continued usage begin with severe burns to you and/or others, as well as property damage to your RC vehicle or surroundings. Please wear fire-proof gloves when connecting any HV controllers that use 8 or 10 gauge wire to their power source.

要繼續用記得帶套。

p.s.

（亞拓應該要求鬼子為公司更換全部電調，然後再為所有模友/消費者更換全部搭售的 castle hv 系列電調。）
（之前的什麼「 3%」、「什麼能用的就繼續用」云云，你們自己信嗎，我不太信。

）

作者: 遨遊人間 時間: 2011-8-21 12:17
那亞拓有要回收嗎？？

作者: keven911921 時間: 2011-8-21 15:27
標題: 回復 1# 的帖子
是所有的卡斯特電變都要回收嗎??
600ePRO裡附的卡斯特電變也有問題嗎??

作者: kyoshooo 時間: 2011-8-21 16:26
nick maxwell 's castle HV ESC also burnt in recent IRCHA FF!

作者: Jack_the_RIPPER 時間: 2011-8-21 21:29

原帖由 keven911921 於 2011-8-21 15:27 發表
是所有的卡斯特電變都要回收嗎??
600ePRO裡附的卡斯特電變也有問題嗎??

是的，包括 600E PRO 搭載的 castle phoenix hv 80 電變。

作者: Jack_the_RIPPER 時間: 2011-8-21 21:31
標題: castle 公司的郵件原文
下面是 castle 公司於 2011-08-20 日向消費者寄送的 email 原文：

ICE HV, Mamba XL & Hydra Ice HV

Warning & Recall advisory 2011-03

Aug 20, 2011

The performance of a component used in the Castle ICE HV 60, ICE HV 80, ICE HV 120, ICE HV 160, Mamba XL and HYDRA ICE HV controllers has changed from the original specifications for that part. This tolerance change may lead to failure of the affected controllers.

For your safety, we request that all customers cease operation of these controllers immediately. Send all of these controllers back to Castle for modifications required to improve the safety and reliability of these products. This recall includes all controllers labeled as V3. There are no charges associated with this modification.

The only controllers that are properly modified and are approved for operation will be labeled clearly as ICE HV (Amp Rating) 2, Mamba XL 2 & HYDRA ICE HV 2.

We understand that you may not wish to return your controller. Those that have served you well are likely to continue doing so; however, controllers that you may have recently purchased should be assumed to be assembled with the problem components.

If you insist on using these controllers, please be advised that the risks of continued usage begin with severe burns to you and/or others, as well as property damage to your RC vehicle or surroundings. Please wear fire-proof gloves when connecting any HV controllers that use 8 or 10 gauge wire to their power source.

作者: Jack_the_RIPPER 時間: 2011-8-21 21:34
標題: castle 公司郵件原文－續

castle 公司郵件原文－續

REPLACEMENT PROCEDURE

Click this link and follow the directions of advisory 2011 - 03 to process your return if you have any of the following controllers.

Phoenix ICE HV 60	Phoenix ICE HV 160 & ICE HV 160 LITE
Phoenix ICE HV 80	Mamba XL
Phoenix ICE HV 120	Hydra ICE HV

North American and all non-European customers:

Please return controllers to Castle in Kansas via a traceable delivery service:

CASTLE CREATIONS, INC

120HV SERVICE / Service Department

540 N.ROGERS RD.

OLATHE, KS 66062

European customers:

Please return controllers via a traceable delivery service to our new European repair center:

CASTLE CREATIONS EUROPE BVBA

120HV SERVICE

GEELSEWEG 80

2250 OLEN

BELGIUM

作者: Jack_the_RIPPER 時間: 2011-8-21 21:35
標題: castle 公司郵件原文－續2

Hobby dealers and commercial customers worldwide:

Please contact [[email protected]?subject=Commercial%20ICE%20HV%20return%20arrangements]Lori at Castle in Kansas[/email] to make arrangements for return of your stock.

Please be sure to include a copy of the return confirmation generated by the web site in your package.

We sincerely appreciate your patience in this matter. As hobbyists ourselves, we understand your disappointment at not being able to use your controller during this period.

Thank you,

Team Castle

FAQs

1. It may not be possible to economically repair some controllers. Those controllers will be replaced by refurbished controllers that were made from unsold controllers that have been recalled from the sales channels.

2. We will replace the control board in as many returned units as possible. We will make sure that you receive your exact controller. This will likely cause the process to take a bit longer, but it will ensure that you are comfortable with the prior use of the controller that you receive from us.

3. As we cannot state in advance the criteria for reparability vs. replacement, please remove all connectors from your controllers before sending them in to us.

4. Due to the manner in which most of the ICE HV controllers and their heat sinks are assembled, we do not recommend that users ask to install the replacement board themselves.

5. We cannot give you an exact estimate of the time required to return your controllers. We will keep you updated as to the status of our repairs via email. We understand that you may be frustrated by this experience, and we will be happy to talk with you individually, but our Tech Support staff do not have any more information to offer you beyond the statements made in this announcement.

作者: kumaster 時間: 2011-8-22 00:35
標題: 好一個burn burn哥!!

原帖由 kyoshooo 於 2011-8-21 16:26 發表
nick maxwell 's castle HV ESC also burnt in recent IRCHA FF!

由影片可推想其BEC一定有外接電池，不然應該跟小弟一樣空爆...
[youtube]AK4Qn2wII-I[/youtube]

作者: sportage 時間: 2011-8-22 10:02
喔不妙我在還有4顆80a 2顆120a 已經燒掉一顆80 一顆120了那還要不要用丫看來要去買滅火器哩

作者: khoonhin 時間: 2011-8-22 11:11
我才買不到4天CC120A就BURN了

不只道要怎樣真傷心

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